Simplify contract management by converging your software licenses, support for software, and support for hardware into one agreement, one renewal date, and one set of terms. How? By pairing Services Portfolios with your Software Portfolios in your Enterprise Agreement.
IntroductionBuying, managing, and renewing your software licenses and basic support for that software is made easy with the Cisco ® Enterprise Agreement. Still, you’re only halfway to contract simplicity. What about support for the hardware that complements your software? How many separate hardware support contracts are you managing? Does this look like your situation today?
Experience a 96% improvement in asset management efficiency 1 through a combination of Cisco Solution Support, expert resources, insights and analytics, and learning as a packaged offer delivered through the Cisco CX Cloud unified digital platform.
Get complex issues resolved up to 55% percent faster than with single-product-focused support 2 and a streamlined, centralized support experience across software, hardware, and Solution Support Alliance Partner (third-party) products 3 through a Cisco primary point of contact engineer.
Note: Solution Support is available with Success Tracks and as a standalone service.
Experience a faster journey and smarter management for security in the cloud with Cisco Software Support. Rely on Cisco expert guidance to help you plan, onboard, implement, adopt, optimize, and support your Cisco security products.
Cisco Software Support Premium: A Cisco-expert guided journey to security in the cloud.
Your assigned Cisco Designated Service Manager works with you side-by-side to accumulate deep knowledge of your IT and business.
Your Designated Service Manager takes the lead in orchestrating your cloud collaboration journey, your way.
Collaborate weekly with your Designated Service Manager, who proactively analyzes, advises, and course corrects your path to success.
A primary point of contact engineer focuses across products and providers, and your Designated Service Manager delivers incident and escalation management.
Cisco Software Support Enhanced: A self-guided journey to security in the cloud.
Engage your assigned, on call Cisco Designated Service Manager at any time for technical questions and deep-dive guidance.
Follow your customized business and technical plans, developed through the leadership of your Cisco Designated Service Manager.
Participate in quarterly meetings focused on plan execution reviews and plan adjustments led by your Cisco Designated Service Manager.
Experience streamlined support across products and providers by a primary point of contact on the dedicated Webex support team.
Stay on track with your Enterprise Agreement by participating in onboarding and quarterly sessions.
Customers using Success Tracks and CX Cloud have experienced these results:
Source: Forrester, The Total Economic Impact of Cisco Success Tracks, October 2022
“The top benefit of CX Cloud has been the visibility and immediate access to the data that we’ve always wanted to better manage our business. The impact and opportunities for innovation . are endless.”
Kunal Dhingra, IT Infrastructure Head, LTI Limited
Customers using Solution Support have experienced these results:
Source: IDC, The Business Value of Cisco Customer Experience Services Portfolio, November 2021
“The direct line to Cisco with Solution Support is key. I estimate that has improved resolution time by 40%, and we can learn to prevent network issues.”
U.S.-based utility company participant in IDC study
Customers using Software Support have experienced these results:
Source: IDC, The Business Value of Cisco Customer Experience Services Portfolio, November 2021
“Cisco Software Support solves for our business requirements . It ensures that the software runs, is up to date, and is optimized for the network systems we are using.”
Technology organization participant in IDC study
Where you can add Cisco Services
Your Cisco representative will review your support options as you plan your Enterprise Agreement.
Note the following when planning to include Cisco Services in your Enterprise Agreement:
In addition to delivering on technology, support, and business needs, the Enterprise Agreement offers financial benefits designed for the needs of enterprises. The following are a few examples:
As with technology, financing increasingly needs to be more dynamic. The Enterprise Agreement delivers new levels of flexibility for financing, such as flexible terms and volume ramp options.
The financial predictability of True Forward makes the Enterprise Agreement stand out from other agreements.
Unlike other enterprise license agreements that require you to true up every year, the Enterprise Agreement doesn't retroactively charge for a year’s extra usage, up to 15 percent.
This saves you from potentially having a large, unexpected bill at your contract anniversary—as frequently happens with other vendors. Instead, we work with you to update your next year’s contract to bring it closer in line with your actual usage.
Flexible payment solutions to help you achieve your objectives
Cisco Capital ® makes it easier to get the right technology to achieve your objectives, enable business transformation and help you stay competitive. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services and complementary third-party equipment in easy, predictable payments. Learn more.
® provides flexible payment solutions that support your business needs. You can adjust in the moment to avoid technology obsolescence and quickly adapt to shifting market dynamics.
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